FREQUENTLY ASKED QUESTIONS
How Safe is the Club from COVID-19? +
To learn more about the safe environment at BHC, visit the COVID-19 Safety page We do believe we have the safest environment available for people in the Ballard area to exercise indoors.
What are your hours? +
Our front desk hours are 5:30am-10pm Monday-Friday and 8am-8pm Saturday and Sunday.
How does After Hours Access work? +
Ballard Health Club is open 24/7. In order to access the club when the front desk is closed, a member would need to enroll in After Hours Access by signing an additional document and paying a one-time technology charge of $10 for a RFID Key Fob. You must purchase this key fob from the front desk.
Do I have to schedule a tour to check out your club? +
No, you may visit our front desk Monday-Friday 5:30am-10pm and Saturday-Sunday 8am-8pm.
Do you offer a free trial? +
Yes! Follow the instructions below-
- Create an account in the Ballard Health Club Membership Portal (MyBHC)
- Once the account is created, click the MEMBERSHIP, SERVICES, PAYMENTS tab, then under the Services menu, choose Drop In, then Single Class / Session.
- Enter “TRYIT” into the Promotion Code box, click CHECKOUT, then PLACE ORDER.
- Once the purchase is complete, navigate to the VIRTUAL CLASSES or OPEN GYM tab to sign up for your FREE class/session.
Do you have parking? +
Yes, parking permits are available for purchase for all our members. The cost is either $10/month, or $100/year. Non-members should be prepared to find street parking. Please view our parking map for more details about where the lot is located, and when you can use it.
Do you have a start up fee? +
Yes, all new members pay a $35 enrollment fee upon joining. People that have been BHC members also pay the enrollment fee if they have allowed their membership to lapse 30 days or longer.
Do classes cost extra? +
Yes. We have two different membership options. Basic Memberships only include Silver Sneakers classes at no extra cost. All other classes can be attended with a $10 drop-in fee (with the Basic Membership). PLUS Memberships include access to all classes.
Do you allow drop ins? +
Yes. A single visit is $20, whether you are only using the gym or attending a class. We also offer single week and single month passes. Please see our pricing page for details. Drop ins must occur during our front desk hours, which are weekdays from 5:30am - 10:00pm and weekends from 8:00am-8:00pm. Please remember to bring a valid photo ID.
Do you accept Silver Sneakers | Silver & Fit | Optum Fitness/Renew Active? +
Yes. We honor those insurance benfit plans and you will receive a basic gym membership and access to our Silver Classes. If you would like to attend any of our other classes, you can upgrade to a PLUS membership for $30/month, or $300/year. To apply for one of these Insurance Provided Memberships or to request a change to the IPM membership you have visit ballardhealthclub.com/silver
What is your guest policy? +
For those who are interested in joining the gym, the first visit is free! A single drop-in visit is $20. We do have Friendly Fridays where you may bring in a friend to the gym or have a friend join you in a class for no charge. That free guest benefit includes Saturday and Sunday if you have a PLUS membership. You may learn more about Friendly Fridays - PLUS Weekends at ballardhealthclub.com/friendlyfridays
Do you ever have any discounts or specials? +
Because we strive to consistently provide affordable membership rates for everyone, we rarely offer promotions. There are no family rates for memberships.
Students and teachers- with a valid ID- receive 20% off passes: One Week Unlimited and One Month Unlimited. (Does not include day passes.) Passes allow entrance to the gym during desk hours and all classes. Does not include guest benefits, 'After Hours Access', discounted PT sessions or New Member Fitness Orientation.
Military and First Responders receive waived enrollment when joining with a valid ID.
Can I put my membership on hold? +
Yes! Members can freeze their membership for $7 per month. Memberships can only be frozen in one-month increments. If a membership is unfrozen early, the cost of the full month will be charged (minus $7 freeze fee). Annual memberships may put their accounts on hold too - we simply extend the end date by however many months the membership is frozen for.
What is the cancellation process like? +
For Monthly Renewing Memberships, we stop billing immediately after you submit your cancellation request, which may be done by visiting ballardhealthclub.com/cancel. If your membership required you to pay first and last month’s dues upon signing up, it is in each member’s best interest to cancel at least one month in advance, and at least one day prior to their billing date. There is no fee for canceling. Annual Memberships do not automatically renew.
Do I have to register for classes? +
Yes. Visit the Live Streaming Instructions page for more information on who to sign up for a class. You will want to do this in advance of any class you plan to attend.
How can I cancel a class reservation? +
You can cancel by logging into your 'MyBHC' account and navigating to 'My Schedule' to manage your reservations or you may call us at (206) 706-4882 to cancel.
What is the Late Cancellation/No Show Policy for class reservations? +
Participants can cancel their reservations on their ‘MyBHC’ account, or over the phone, up to 4 hours before class start times to avoid incurring a $15 fee. No-shows to these classes will incur a $15 fee as well.
How often do you change your class schedule? +
Our class schedule stays consistent, but when we do make changes, they occur at the beginning of a new month. Please visit our class page for the most up-to-date schedule.
When is the gym the busiest? +
The gym is typically busiest during the “after work” hours from 5-7pm. We get our highest number of visits on Mondays, with the crowd thinning out as the week continues.
Do you provide free WiFi? +
Yes we do! Just stop by the front desk to ask for the password.
Do I have to pay extra for towel service? +
No, we provide both small sweat towels and larger bathing towels for our members free of charge.
Do you have swimming facilities or sport courts? +
No, we do not have a pool or any courts.
Do you have child care? +
We do not provide childcare, and our minimum age requirement for membership is 13 years of age. Junior members must show valid ID when signing up. Junior Memberships do not include 'After Hours Access'.
What is your locker room policy? +
Our locker rooms are for single visit use only, and you will need to provide your own lock and remove all items from the locker each time you leave. We do have a limited number of locks available to borrow on a first come, first serve basis.
How do you communicate with members? +
Other than our website, we have a very content rich email newsletter that we send out a few days before the beginning of every month. The newsletter typically contains any class changes, a workout from a trainer, any retreats and/or workshops that are coming up, what free class is available for the month, miscellaneous information such as club improvements, a member success story, nutrition article, class focus from the class director and a column from the club owner. Please visit our newsletter page for content from our past newsletters.