FREQUENTLY ASKED QUESTIONS
What are your hours? +
The Front Desk is open from 5:30am to 10:00pm Monday through Friday and from 8am to 8pm on Saturday and Sunday. The club is accessible 24 hours a day, 7 days a week for members who have been approved for After Hours Access. Guests and people with day, week and/or month passes are only allowed during front desk hours.
How does After Hours Access work? +
Ballard Health Club is open 24/7. In order to access the club when the front desk is closed, a member would need to enroll in After Hours Access by signing an additional document and paying a one-time technology charge of $10 for a RFID Key Fob. You must purchase this key fob from the front desk.
Do I have to schedule a tour to check out your club? +
No, you do not need to schedule a tour to check out our gym, just stop by anytime during our front desk hours, which are weekdays from 5:30am-10:00pm and weekends from 8:00am-8:00pm.
Do you offer a free trial? +
We do offer a single trial visit for those who are interested in joining our gym. Trials must occur during our front desk hours, which are weekdays from 5:30am - 10:00pm and weekends from 8:00am-8:00pm. We stop accepting drop ins and trials two hours before closing. Please remember to bring your government issued photo ID!
Do you have parking? +
Yes, parking permits are available for purchase for all our members. The cost is either $5/month, or $48/year. Non-members should be prepared to find street parking. Please view our parking map for more details about where the lots are located, and when you can use them.
Do you have a start up fee? +
Yes, all new members pay a $49 enrollment fee upon joining. You will never have to pay this fee twice, even if you leave and come back!
Do classes cost extra? +
Yes. We have two different membership options. Our BASIC gym-only membership does not include access to classes. The PLUS membership is an additional $10/month, or $100 if you pre-pay for the year, and includes unlimited access to classes. Members who have a basic gym-only membership may still attend a class for a drop-in fee of $5/class.
Do you allow drop ins? +
Yes. A single visit is $16, whether you are only using the gym or attending a class. We also offer single week and single month passes. Please see our pricing page for details. Drop ins must occur during our front desk hours, which are weekdays from 5:30am - 10:00pm and weekends from 8:00am-8:00pm. We stop accepting drop ins two hours before closing. Please remember to bring your government issued photo ID!
Do you accept Silver Sneakers | Silver & Fit | Optum Fitness/Renew Active? +
Yes. Your insurance covers a basic gym-level membership, which includes access to our silver classes only. If you would like to attend any of our other classes, you can upgrade to a PLUS membership for only $10/month, or $100/year.
What is your guest policy? +
For those who are interested in joining the gym, the first visit is free! Other than that, a single drop-in visit is $16. We also have “Friendly Fridays” - members may bring a guest anytime from 12pm to 8pm on Fridays for free!
Do you ever have any discounts or specials? +
Because we strive to consistently provide affordable membership rates for everyone, we do not offer any discounts, specials, or family rates for memberships.
Can I put my membership on hold? +
You sure can! We allow each member to put their account on hold for up to three months in a calendar year. The freeze does not have to occur on a calendar month (i.e. 1st-30th), but it does need to be in 30 day periods of time, as that is our billing cycle. Annual memberships may put their accounts on hold too - we simply extend the end date by however long you put your account on hold for. It does not cost anything to freeze your account.
What is the cancellation process like? +
For Monthly Renewing Memberships, we stop billing immediately after you submit your cancellation request, which may be done either in person or over the phone. If your membership required you to pay first and last month’s dues upon signing up, it is in each member’s best interest to cancel at least one month in advance, and at least one day prior to their billing date. There is no fee for canceling.
Do I have to register for classes? +
We do not require members to register for classes in advance, though you certainly can! You can sign up in advance on our classes page, or use the self service sign-in system near the front desk. Everyone is required to sign-in to their class before it begins.
How often do you change your class schedule? +
Our class schedule typically stays pretty consistent, but when we do make changes they occur at the beginning of a new month. Please visit our class page for the most up-to-date schedule.
When is the gym the busiest? +
The gym is typically busiest during the “after work” hours from 5-7pm. We get our highest number of visits on Mondays, with the crowd thinning out as the week continues.
Is there anyone who can show me how to use the equipment? +
Absolutely! We are fully staffed by certified personal trainers, so feel free to ask the front desk if you have any questions. Additionally, each member is eligible for free monthly Fitness Training sessions. These hour-long appointments are educational in nature, and can be catered to your goals and needs. Book online!
What's the difference between fitness training and personal training? +
Complimentary Fitness Training appointments are educational in nature and are included in each membership. They may be booked up to once every six weeks. If you are interested in working with a trainer more often than that, you can pay for additional Personal Training sessions. Please see our training page for more information and rates.
Do you provide free WiFi? +
Yes we do! Just stop by the front desk to ask for the password.
Do I have to pay extra for towel service? +
No, we provide both small sweat towels and larger bathing towels for our members free of charge.
Do you have swimming facilities or sport courts? +
No, we do not have a pool or any courts.
Do you have child care? +
We do not currently provide childcare, and our minimum age requirement for membership is 14 or beyond the 8th grade in school.
What is your locker room policy? +
Our locker rooms are for single visit use only, and you will need to provide your own lock and remove all items from the locker each time you leave. We do have a limited number of locks available to borrow on a first come, first serve basis.
How do you communicate with members? +
Other than our website, we have a very content rich email newsletter that we send out a few days before the beginning of every month. The newsletter typically contains any class changes, a workout from a trainer, any retreats and/or workshops that are coming up, what free class is available for the month, miscellaneous information such as club improvements, a member success story, nutrition article, class focus from the class director and a column from the club owner. Please visit our newsletter page for our latest and past newsletters.